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| 1. Please rate your experience in delivery of aftermarket service parts.: |
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| 2. How often do you experience delays in receiving service parts from Hendrickson Auxiliary? : |
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| 3. If experiencing delays, indicate how long delivery is typically delayed. : |
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| 4. Please rate the accuracy of your service parts orders in the past year.: |
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| 5. Please rate your experience in receiving pricing or quotation information from Hendrickson Auxiliary Customer Service.: |
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| 6. When calling Hendrickson Auxiliary’s Technical Support, how long do you wait on average to speak with a representative?: |
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| 7. Rate your experience with Hendrickson Auxiliary’s Technical Support.: |
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| 8. When submitting a specification guide for a new part number, how long does it take to receive a response from Technical Support?: |
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| 9. Rate the overall level of product satisfaction you have experienced with Hendrickson Auxiliary products. (1 most satisfied, 5 least satisfied): |
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| Air Control Systems (Product satisfaction) 1 most satisfied, 5 least satisfied: |
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| Air Springs - Lift and ride (Product satisfaction) 1 most satisfied, 5 least satisfied: |
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| Air Disc Brakes (Product satisfaction) 1 most satisfied, 5 least satisfied: |
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| Tie Rods (Product satisfaction) 1 most satisfied, 5 least satisfied: |
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| V-Rods (Product satisfaction) 1 most satisfied, 5 least satisfied: |
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| 12. On average, how often do you service your Hendrickson products?: |
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| 13. In your opinion, which area could Hendrickson Auxiliary Axle Systems most improve? Select all that apply.: |
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| Security code: |
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