Hendrickson Demonstrates Service Expertise in Los Angeles

Release date: 6/15/2011

For Immediate Release

For more information contact:

Mark Slingluff
Hendrickson
(330) 489-0050

WOODRIDGE, Ill. – The truck service market called, and Hendrickson boldly answered. Service training is one of the most valuable ways a supplier can build credibility and confidence with service technicians and fleets. As the leading designer in new truck, trailer, and lift axle suspensions, Hendrickson has developed hands-on training courses aimed at giving technicians the experience they need to properly maintain a suspension system and if necessary, make the repair right the first time.

This program travelled this spring to the Universal Technical Institute (UTI) campus in Ontario, California. Sixty service professionals attended and worked directly with Hendrickson service managers to gain a better understanding of preventative maintenance, diagnostics and repair tips on the PRIMAAX®, HAULMAAX®, and COMPOSILITE SC®.

The classes were split between a brief classroom style presentation and hands-on service where technicians were able to disassemble suspension models and replace critical parts. Key service points were covered in order to familiarize the technicians with problem diagnostics.

“Our goal is to have every service professional walk away from these courses with an understanding of what to look for on Hendrickson suspensions to shorten the time spent on diagnostic. We also look to the technicians to bring general suspension questions and feedback to our service managers to help us better understand field concerns and share ideas,” expressed David McCleave director of aftermarket\technical services.

Hendrickson would like to recognize and express its appreciation to UTI for allowing the use of the facility and hospitality. “The UTI campus gave us the perfect setting for working on our suspension models. Their programs are widely recognized for service education excellence and we are very grateful for their assistance,” continued McCleave.

For more information about the Hendrickson Vehicle Suspension Institute and future training programs, please contact Hendrickson at 630-910-2800, or visit the website www.hendrickson-intl.com.

Hendrickson, a Boler company, is a premier, global manufacturer and supplier of truck, tractor, bus and recreational vehicle suspensions and heavy-duty springs; trailer suspensions, controls and nonintegrated axles; truck and trailer lift axles, and bumpers and trim components to the commercial transportation industry. Hendrickson, based in Itasca, Ill., USA, continues to meet the needs of the transportation industry after more than 95 years.